Christmas Helplines

My office will be closed for the Christmas break from the 21st of December until the 2nd of January. However, I will be intermittently checking the inbox for any urgent enquiries which cannot wait until the 2nd of January.

If your email is urgent, please add ‘URGENT’ to the email subject and I will get back to you as soon as possible. Please ensure you include your full address and a contact number. All other correspondence will be responded to after 2nd January.

I wish you all the best wishes for Christmas, and a peaceful New Year.

Rebecca Long-Bailey MP

Member of Parliament for Salford

Emergency Services

You should dial 999 in an emergency to request the police, fire or ambulance service.

If you need to contact your local police when it’s less urgent, call 101.

Salford City Council

If you have an emergency or if you need emergency accommodation during this period, please call our ‘out of hours’ team on 0161 794 8888 who will be working throughout the Christmas period.

Spirit of Salford Helpline

The Spirit of Salford helpline help line on 0800 952 1000 will be open for reduced hours over the festive period and open as usual from Thursday 2nd January 2025.

Tuesday 24 December 2024: 8am to 4.30pm

Wednesday 25 December 2024: CLOSED

Thursday 26 December 2024: CLOSED

Friday 27 December 2024: 10am to 4pm

Saturday 28 December 2024: CLOSED

Sunday 29 December 2024:CLOSED

Monday 30 December 2024: 10am to 4pm

Tuesday 31 December 2024: 10am to 4pm

Wednesday 1 January 2025: CLOSED

Gateways and Broughton Hub

Broughton Hub, Swinton, Pendleton and Walkden Gateways will be open for customer services for reduced hours over the Christmas period and open as usual from Thursday 2nd January 2025 onwards.

Tuesday 24 December 2024: 8am to 4.30pm

Wednesday 25 December 2024: CLOSED

Thursday 26 December 2024: CLOSED

Friday 27 December 2024: 10am to 4pm

Saturday 28 December 2024: 9am to 1pm

Sunday 29 December 2024: CLOSED

Monday 30 December 2024: 10am to 4pm

Tuesday 31 December 2024: 10am to 4pm

Wednesday 1 January 2025: CLOSED

Salford Assist

If you need emergency help for fuel, food, baby items or essential furniture, Salford Assist may be able to help. Salford Assist will be open for limited hours over the Christmas period, see opening hours below. Phone lines will be open as usual from Thursday 2nd January 2025 onwards. Please call the freephone number 0800 694 3695 or see our Salford Assist pages for more information.

Tuesday 24 December 2024: 10am to 1pm

Wednesday 25 December 2024: CLOSED

Thursday 26 December 2024: CLOSED

Friday 27 December 2024: 10am to 2pm

Saturday 28 December 2024: CLOSED

Sunday 29 December 2024: CLOSED

Monday 30 December 2024: 10am to 2pm

Tuesday 31 December 2024: 10am to 2pm

Wednesday 1 January 2025: CLOSED

Adult Social Care

You can contact the team for support during this time on 0161 206 0604, or if you are hard of hearing/Deaf please text 07970 134894, or you can email salford.socialservices@nca.nhs.uk or visit Northern Care Alliance website for more information. There are some changes to the opening hours for Adult Health Social Care over the Christmas period:

Monday 23 December 2024: 8.30am to 4.30pm

Tuesday 24 December 2024: 8.30am to 4.30pm

Wednesday 25 December 2024: CLOSED

Thursday 26 December 2024: CLOSED

Friday 27 December 2024: 8.30am to 4.30pm

Saturday 28 December 2024: CLOSED

Sunday 29 December 2024: CLOSED

Monday 30 December 2024: 8.30am to 4.30pm

Tuesday 31 December 2024: 8.30am to 4.30pm

Wednesday 1 January 2025: CLOSED

Thursday 2 January 2025: 8.30am to 4.30pm

Friday 3 January 2025: 8.30am to 4.30pm

Access to health services

Please check the Greater Manchester Integrated Care Partnership website for details about how people can access primary care services and for pharmacy opening times over the Christmas and new year period.

Salford Register Office

The Register Office will be closed from 4pm on Tuesday 24th December 2024. They will be offering a limited service for death registrations only on Friday 27th, Monday 30th and Tuesday 31st December 2024. To make an appointment to register a death, please call 0161 793 2500.

For any other urgent matters only please email registeroffice@salford.gov.uk. For any non-urgent enquiries, these will be dealt with from Thursday 2nd January 2025.

Support Tenancies

The Supported Tenancies Service will be closed from 4.30pm on Tuesday 24th December 2024 and will reopen at 8.30am, on Thursday 2nd January 2025.

If you require any emergency assistance during this period you can contact the service on the out of hours mobile number: 07591 349100, this phone will be on between 10am and 2pm on the following dates: 26th December 2024 to 1st January 2025.

You can text or leave a message and it will be picked up the following working day. You may not get an immediate response if it is not an emergency. Some messages will be dealt with when the service is back on the Thursday 2nd January 2025, when normal business resumes.

If you have an issue with the property you are staying in, please contact the provider, if you have any other issue with your placement please call the number above between the times stated, or outside of these times you can call Salford City Council’s Out of Hours emergency line on 0161 794 8888.

Bin collections

There are some changes to bin collection days during the Christmas period.

Wednesday 25 December 2024 (replacement collection date is: Saturday 21 December 2024)

Thursday 26 December 2024 (replacement collection date is: Saturday 28 December 2024)

Wednesday 1 January 2025 (replacement collection date is: Saturday 4 January 2025)

You can look up your bin collection day and find out details of collection changes for businesses on the Council’s website.

Don’t forget to recycle your wrapping paper, tinfoil, bottles, cans, your Christmas tree and left-over food. More about recycling

Cost of living help

Details of what support is available across the City can be found on the Council’s Cost of Living web pages here. Residents who need extra support can also call the Spirit of Salford helpline on 0800 952 1000

Greater Manchester Combined Authority (GMCA) has also produced a Winter Wise booklet and conversation guide, specifically tailored to help older people across Greater Manchester. You can access those documents here:  Winterwise guide – Greater Manchester Combined Authority (greatermanchester-ca.gov.uk)

Utilities

You should contact the relevant company directly in an emergency.

National Domestic Abuse Helpline

You can contact the National Domestic Abuse Helpline for free and in confidence. Helpline: 0808 2000247

Galop

Galop runs the national domestic abuse helpline for members of the LGBT+ community. National helpline: 0800 999 5428

Men’s Aid

Men’s Aid provides advice and support to men who have been abused. Phone: 0333 5670556

Childline

You can contact Childline about anything. There website offers lots of different ways to access support. Helpline: 0800 1111

Citizens Advice Bureau

Citizens Advice help people find a way forward with problems that may seem complicated or intimidating. Phone: 0800 144 8848

Hourglass

Action on Elder Abuse run Hourglass, a confidential helpline providing information and support to anyone concerned about harm, abuse or exploitation of an older person. National helpline: 0808 808 8141

Switchboard LGBT+ Helpline

The Switchboard is there to help you with whatever you want to talk about. Phone: 0300 3300630

LGBT Foundation

The LGBT Foundation supports the needs of the diverse range of people who identify as lesbian, gay, bisexual and trans. Phone: 0345 3303030

SignHealth

SignHealth provides domestic abuse service support for deaf people in British Sign Language (BSL). Telephone: 020 3947 2601, or Text/WhatsApp/Facetime: 07970 350366

Talk Ed

Talk ED is the new name for Anorexia and Bulimia Care. They provide on-going care, emotional support and practical guidance for anyone affected by eating disorders, those struggling personally and parents, families and friends. Helpline: 03000 11 12 13

Mental health support

If you’re struggling with your mental health – feeling low, anxious, stressed or overwhelmed, or worried about someone else visit the NHS Greater Manchester Integrated Care Partnership website for useful suggestions and resources to support you.

If you need mental health advice and support urgently, call the freephone 24/7 crisis helpline on 0800 953 0285.

Suicidal thoughts are far more common than people realise and can happen for lots of different reasons. With the right help and support, your feelings will change and you can overcome your suicidal thoughts. The Shining a light on suicide website also has a lot of information on specialist organisations who can help.

In emergency always call 999.

The Samaritans

You can call the Samaritans to talk about anything that’s bothering you on 116 123 or email jo@samaritans.org (response time: 24 hours). They will listen without judging or pressure to help you work through it.

The CALMzone

Campaign Against Living Miserably (CALM) has a helpline and livechat. Phone 0800 585858, or if you or someone you know needs help right now, call 999.

Mind

Mind provides advice and support to empower anyone experiencing a mental health problem. Phone: 0300 1233393

Age UK

Age UK provides free information and advice to help you on topics as diverse as claiming benefits to care homes. Phone: 0800 0556112

PAPYRUS

PAPYRUS is a voluntary organisation supporting teenagers and young adults who are feeling suicidal. Helpline: 0800 068 41 41